Recruiting a personal assistant

Writing a good job description will help you find good candidates and test them in interviews. You could also ask friends who employ PAs for recommendations.

A job description and person specification are:

• the tasks you need your PA to do
• the training you want them to have
• what you think your PA should be like, such as being reliable or having similar interests to you

Recruiting a PA (Skills for Care)

Tasks that you need your PA to do

If your local authority has assessed you, your care and support plan will show the agreed tasks that are based upon your eligible needs.

Care and support plans (NHS)

Common tasks include:

• household chores such as washing, ironing, cooking and cleaning
• helping with dressing and personal hygiene
• shopping
• looking after pets (some agencies might not allow this)
• transport and going out with you
• help with medical appointments and medication

You cannot ask your PA to do anything illegal. It’s also important to check if they have any restrictions. Agree what tasks they will do. For example, you need them to buy meat but they’re a vegetarian or vegan.

All good PAs should be reliable, professional and willing to adapt to your needs.

Your PA should be someone you can spend time with and who can support you to do the things you want to do.

It can be helpful to hire someone you feel could be a companion, but that you could stay in charge.

Someone you know

You can employ someone who you already know to be your PA.

If your local authority agrees, your PA can be someone you live with. Your local authority will only do this when they think it’s the best way for you to get the care that you need.

Your relationship may change if you employ someone you know. You should be able to trust them with your wellbeing and things like money. For example, if they buy you something from the shop, do they give you the right change? The relationship still needs to be professional even if you are friends.

Advertising

You could advertise using:

• local newspapers
• online job sites
• the jobcentre
• local PA registers
• social media

The advert must say:

• what the job involves (the job description)
• how much it pays
• how people should apply, with contact details
• if you want them to have any qualifications
• what kind of checks they will need to pass before they start, for example, references, right to work in the UK and Disclosure and Barring Service (DBS) check

Asking your local authority

Ask your local authority about personal assistant registers in your area. They might call this ‘brokerage’.

Some local authorities run services that help disabled people and people who want to work as personal assistants meet.

Find your local authority (GOV.UK)

Choosing who to interview

When you have some applications, you can interview the people who have the skills and qualities that best match the job description.

Contacting candidates

Contact candidates with a date, time and location for an interview. You might want to do an informal pre-interview chat to talk about:

• where they’ve worked before
• their qualifications
• cost

Write questions

Ask questions that let you test if candidates can meet your needs and the demands of the job. You could ask them to:

• say why they would like the job
• tell you about a time they needed to be patient and what it was like
• say what they would do if you asked them to do something that was important to you: “It’s raining and it’s late. I want to go to a friend’s house. What would you do?”
• make you a cup of tea and see if they ask you how you take your tea before they bring it to you

The interview

Ask someone you trust to sit with you in the interview. This could be a family member or friend. Both take notes if you can.

After the interviews, compare notes and decide who’s best. Make sure that you feel comfortable with that person and that they have all the skills they need to support you.

Before someone signs a contract, you need to check that they have the right to work in the UK (GOV.UK)

For your own protection, it’s advisable to:

• check the person’s references
• do a Disclosure and Barring Service (DBS) check
• ask for photo ID

The candidate you choose might not pass their checks. Keep a good relationship with the other people you interviewed. This can help if you need to pick someone else.

Recruiting a PA can be hard, and it might take a while. This can be because of how much you can pay. You may need to negotiate depending on your budget. This could include when using agencies. They may be able to help you find someone, even if you only use them for a short time.

It can also be difficult to find someone who is reliable and can work the hours you need. You might need to look at the qualifications you’re asking for and your person specification. Decide what’s most important to you. The best PA for you might not be the person with the most experience or qualifications.

Try different approaches. Pooling personal budgets with other people and sharing a PA can help.

Pooling personal budgets (Disability Rights UK)

Templates for people who want to employ a PA (Skills for Care)

• job description and person specification
• interview checklist and sample
• interview questions
• letter telling people they've not got an interview
• letter offering the job
• contract of employment
• risk assessment
• application form
• letter inviting people for an interview
• letter asking for a reference
• letter turning down an applicant
• safety in the home checklist
• disciplinary form