Inaccessible vehicles, poor customer service and lack of up to date information make using public transport more difficult for disabled people. Sometimes it's outright impossible.
It's hard for disabled people to know what to expect when using public transport. This impacts people's ability to get to work, meet up with friends, and live independent lives. And it affects how people can solve problems and complain if things go wrong. But it doesn’t need to be this way.
Right to Ride is our new one-stop guide. It details the rights and standards that the law says disabled people should expect when using public transport. And how to complain when these rights aren’t upheld.
Find out more and download the Right to Ride guide.
We set out the changes that we want to see from Government and transport providers, to make travel fairer for disabled people.
Summary of our recommendations.
Our report brings together several pieces of research involving thousands of disabled people.
Get advice and support on travel and public transport for disabled people.