Disability Energy Support
If you, or a loved one, are disabled and worried about energy and water costs, Scope can offer free advice.
When you apply we’ll ask some questions to make sure we can give you accurate advice that’s relevant to your situation. If you apply for support by email, we’ll need to capture a bit more information at this first stage than if you apply by phone.
Who is the service open to?
Any disabled person, or households where 1 or more disabled people live, in England, Scotland or Wales.
What we can help with
Our expert advisers can support you with
- managing energy and water debt
- changing your meter
- energy and water efficiency
- accessing benefits, grants, and trusts
- contacting or complaining to your supplier
- understanding your gas and electricity bills
- understanding how to use your heating systems
- support registering with the Priority Services Register
CarrieThe support I received from Scope’s Disability Energy Support service felt like somebody was shining a light on me. I was nearly in tears, and it felt like Christmas. I didn't have to worry about my shopping that week, and I paid my water bill. Once I finished the call I was so happy. I could put my heating on and be warm for a little bit without stressing.
What to expect
Phone appointments
You’ll get a telephone appointment with an energy adviser lasting up to 45 minutes. During this you'll get information and advice specific to your needs.
Your adviser will arrange any follow-up appointments, if you need them.
To get the most out of your appointment, please try to give your adviser as much detail as possible.
What to bring
- pen and paper for taking notes
- your most recent gas or electricity bill
- an up-to-date meter reading, if possible
- details of any missed payments or arrears
- details of any payment plans agreed with your energy supplier
Email support
You'll receive an email from one of our advisers within 10 working days, containing advice tailored to your situation.
Personalised action plan
Whether you opt for support by phone or email, you’ll get a personalised action plan. This will set out steps for you to take to resolve any problems you are facing. It may include advice on contacting other services for further advice and support.
If our adviser believes you could be entitled to further benefits or need advice on managing debt not related to energy, they will point you to other services that can help you.
Making adjustments
Let us know on your application form about any adjustments we can make. For example,
- video calls with British Sign Language interpreters
- language interpreters if you wish to talk to us in another language
If you have questions about accessing the service, please get in touch.