Job description

Role purpose

To deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. Focus on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.

Main responsibilities and accountabilities:

• Plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
• Provide one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
• Collaborate with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
• Develop and distribute educational materials on energy saving, bill management, and the benefits of renewable energy sources.
• Track and evaluate the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
• Maintain up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.

Mandatory for all staff

• To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
• To work within Scope’s policies and procedures

Key Contacts

Internal contacts

• Heads of Delivery
• Local Delivery Managers
• Programme Leads
• Cross department including, Digital, Research and Marketing colleagues
• Safeguarding Team

External contacts

• Heads of Delivery
• Local Delivery Managers
• Programme Leads
• Cross department including, Digital, Research and Marketing colleagues
• Safeguarding Team

Person Specification

Knowledge and experience

Essential

• Plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
• Provide one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
• Collaborate with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
• Develop and distribute educational materials on energy saving, bill management, and the benefits of renewable energy sources.
• Track and evaluate the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
• Maintain up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
• Willingness to undertake a Disclosure and Barring Check (DBS – formerly CRB)

Desirable

• Plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
• Provide one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
• Collaborate with local organizations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
• Develop and distribute educational materials on energy saving, bill management, and the benefits of renewable energy sources.
• Track and evaluate the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
• Maintain up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.