Job description

Role purpose

To deliver energy support sessions in local communities using the Scope retail stores in the North or South regions, empowering individuals and families through workshops and one-to-one support.

To train retail staff and volunteers to engage with individuals and families, with a particular emphasis on energy advice and support.

Main responsibilities and accountabilities: 

• Plan and deliver engaging and informative training and resources to enable retail staff and volunteers to engage with individuals and families around energy support.
• Collaborate with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
• Develop and distribute educational materials on energy saving, bill management, and the benefits of renewable energy sources.
• Develop and implement tracking and evaluation of the impact of community sessions and one-to-one interventions led by retail staff and volunteers, based on feedback and data analysis, adjusting strategies to improve outreach and support effectiveness.
• Maintain up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
• Liaise with internal and external stakeholders to ensure operations align with community expectations and organisational objectives. 
• Ensure compliance with organizational policies, industry regulations, and best practices in energy advice and support services. 
• Champion innovation, exploring new technologies, methodologies, and partnerships to enhance service delivery.  

Mandatory for all staff 

• To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction 
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework. 
• To work within Scope’s policies and procedures. 

Key contacts 

Internal contacts  

• Retail and Communities leadership team
• Store Managers
• Wider Cadent project team
• Programme Leads  
• Cross department including, Digital, Research and Marketing colleagues   
• Safeguarding Team  

External contacts:  

• Customers and third-party contacts  
• Organisations - Private, Public and Third Sector who can support and enhance the delivery of the National Service.  
• Local authority safeguarding teams  
• Maintain links with other organisations in relation to safeguarding and wellbeing of customers and staff.  

Person Specification  

Knowledge and experience  

Essential  

• Proven experience within community services or a related field.  
• Strong background in working across teams to empower and equip information sharing.
• Demonstrated ability to manage a varied work environment and adapt to changing priorities. 
• Up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation. 
• Excellent communication and interpersonal skills, capable of engaging with a range of stakeholders. 
• Strategic thinking and problem-solving abilities, with a focus on service excellence. 
• Resilience and adaptability, with a commitment to innovation and continuous improvement. 
• Proficiency in IT and database management for effective tracking, reporting, and analysis. 
• Commitment to Scope's core values, ensuring equitable access to energy advice and support for all. 
• Willingness to undertake a Disclosure and Barring Check (DBS – formerly CRB)  

Desirable  

• Background in energy advice, environmental science, or related fields.  
• Familiarity with the social model of disability and commitment to promoting equality. Professional qualifications in environmental science, social work, community development, or leadership.