Employment Adviser Cardiff

Job description

We are looking to recruit a full-time adviser to join our Working on Wellbeing Employment team. You will empower our customers to find volunteering, education, training, or work

Main responsibilities

The Employment Adviser is responsible for the provision of services concerning careers for disabled adults and or young people. You will manage a case load as defined within agreed service models and or delivery plans and motivate colleagues and customers to achieve their potential and report on service outcomes and impact. You will be an active participant within your team, the wider organisation and as appropriate with external organisations.  

You will solve routine problems within the context of the service and carry out the required tasks with a limited degree of supervision and prompting. This role requires individuals to either possess (or undertake) and maintain relevant technical training and accreditation (as determined by Scope) which may include recognition by a professional body.

You will deliver career and employment services to disabled adults, young people and professionals. These services sit under the strategic goal to support disabled people to get in, stay in and progress in work.

Scope services are provided in the pursuit of social change, and to the development of the full potential of an individual, group or community (including supporting professionals where applicable). You will provide practical support to individuals, groups and professionals, to help with  

Career and employment programmes and action plans. There will be a focus on support, inclusion, and skills development.

The post holder is not intended to manage crisis intervention but is required to facilitate onward signposting of individuals to appropriate services and support including to safeguarding professionals.

Internal contacts

• Employment and service colleagues at all levels
• Strategic Impact and Social Change colleagues
• Fundraising and Partnership colleagues
• Safeguarding colleagues

External contacts

• Disabled Customers
• Supporters and community enablers
• Sector professionals and networks
• Employers and delivery partners

Person specification

Knowledge and experience

Essential

• Relevant recent experience of providing advice and guidance within the Employability sector or a similar field to disabled people.
• Experience of working with external partner organisations to help promote services.
• Ability to deliver service KPIs.
• Ability to adapt your delivery style for face to face and digital meetings as required.
• Flexibility and willingness to provide support across portfolio of services across England and Wales as customer need dictates. (digitally if out of geographic location).
• Excellent verbal and written communication skills and ability to provide advice and information in a meaningful, appropriate, and supportive manner.
• Strong team working skills.
• Excellent IT skills (including Word, Excel, Outlook, SharePoint and Teams)

Desirable

• Understanding of the social model of disability.
• Familiar with CRM systems, ideally Microsoft Dynamics.
• IAG Level 2 and up or
• PTLLS(Preparing to Teach in the Lifelong Learning Sector) Level 3,

Skills

Essential

• Excellent interpersonal skills and the ability to build relationships with a range of customers and stakeholders/employers.
• Strong written and verbal communication skills, tailored to a variety of audiences.
• To be able to work independently (outreach nature of the role).
• Effective diary and time management skills to facilitate good management of a caseload.