Job description

Role purpose

We have aligned our Technology Services team with our Business Intelligence and Digital Channel teams. The post holder will have a key role in leading our technical and digital strategies, overseeing technical operations, maintaining a suitable and efficient infrastructure and overseeing technical operations for our corporate and retail areas.  

Main responsibilities

• Develop and carry out a digital and technology strategy that helps Scope achieve its goals.
• Encourage the use of tools that Scope already has to improve how we work.
• Be a good leader and create a supportive and inclusive team culture.
• Work with IT service delivery partners and make sure they meet our standards.
• Manage the infrastructure in our retail shops and assign the appropriate support to enable efficient operations
• Develop technology strategies to help Scope achieve its goals.
• Make sure our technology is up to date and safe.
• Be responsible for cyber security across the charity.
• Work with the GDPR/IT security team to manage Scope’s information security policies and standards.
• Make sure we have good plans in case of disasters or emergencies.
• Be able to update and maintain our business continuity plans.
• Be the main point of contact for major technology incidents and outages.
• Lead technology-based change and improvement programmes.
• Drive innovation and change to improve standards and services.
• Oversee the design and implementation of technology solutions, products, and services.
• Manage relationships with suppliers and negotiate contracts.
• Stay up to date with new technologies and industry trends.
• Work with other teams to help shape and inform design and standards in future technology products and services.
• Provide technology expertise to programs and projects within Scope.
• Develop credibility within the charity to influence change at senior management levels.
• Contribute to the design and delivery of a program that will prioritise innovations and improvements that make the most difference for disabled people.
• Outline and promote the mission of Scope to partners and suppliers.

Leadership and Management

• Manage a team to deliver programmes and projects.
• Plan the use of technical and subject matter expertise staff, as well as project and programme resources.
• Recruit temporary programme and project resources.
• Work with temporary staff to make sure they are performing well in their roles.
• Work with partners to scope, commission, and monitor delivery of specific programs of work.
• Commission consultants or agency resources to carry out technical work where needed.
• Care about Scope's mission and be committed to promoting equality and inclusivity for disabled people.

Key contacts

Internal contacts

• Fundraising and Marketing
• Delivery
• Partnerships
• Finance and Technology
• People
• Communities and Retail

External contacts

• Design and development agencies
• Accessibility consultants
• Partner organisations

Person specification

Qualifications

Essential

• Educated to master's or post-graduate level in IT, digital, or related field or have equivalent experience.
• Have a qualification in Managing Successful Programmes or other project methodology.
• Have a qualification in information systems security or governance of enterprise IT.
• Have evidence of continuing professional development relevant to the role.

Desirable

• Leadership/Team Management qualification
• Microsoft Certified technical qualifications
• Membership of relevant professional body (e.g. BCS)

Experience

Essential

• Have experience in a senior leadership position.
• Have experience in IT operational management and/or working with IT service delivery partners.
• Have experience leading large-scale digital change and transformation projects.
• Have experience managing large budgets, people, and contracts.
• Have experience managing infrastructure services to UK cyber security standards.
• Have experience in managing a Cloud strategy.
• Have experience in managing a Microsoft ecosystem.
• Have experience managing business continuity and major IT incident response and recovery.
• Have excellent people management and leadership skills.
• Have experience leading large-scale infrastructure refresh or improvement programs.
• Have experience managing IT service management contracts and technology suppliers.
• Have experience managing a technology services function/product management.
• Understand the value of diversity in a team, department, and organisation and promote it.

Desirable

• Led project/programme recovery within a medium/large organisation.
• Managed complex external relationships.
• Managed Azure DevOps projects
• Managed Power Platform projects
• Led digital skills training project within an organisation

Skills

Essential

• Understand modern digital infrastructure design, standards, and trends.
• Understand ISO27001, Network & information systems regulations, and Cyber Assessment Framework.
• Understand SLAs and ITIL standards for IT service delivery.
• Be able to drive strategic planning activities and develop plans for work activities.
• Be able to identify business issues and developments and use knowledge to focus work and drive improvements.
• Be able to write and bring together complex information into business cases and project/program documentation.
• Be able to plan and think strategically and solve problems in a multi-disciplinary environment.
• Be able to provide and receive complex, sensitive, and contentious information.
• Be able to make decisions on difficult and contentious issues.
• Be able to draw information from a range of sources and present it in a clear and concise way.
• Be able to successfully prioritize and manage a busy workload.
• Be able to negotiate on difficult and contentious issues.
• Be able to maintain objectivity and make good decisions under pressure.
• Be able to explain complex ideas to a diverse audience.

Desirable

• Design and led organisation-wide Windows 11 upgrades
• Created centre of excellence around Microsoft applications such as Teams, Power Platform and Copilot