How we write

We use 'accessible' to describe products, services and places that offer disabled people the same access as everyone else. For example, we say 'accessible toilet' instead of a 'disabled toilet' and 'accessible parking space' instead of 'disabled parking space'.

Please follow the house style advice on Government Digital Service.

Use capital letters for public holidays, such as Christmas Day, Boxing Day or Easter Sunday. When referring to an awareness day, always write it as the organising body does, even if it contradicts our language. For example, we do not say 'persons with disabilities', but it's OK to say International Day of Persons with Disabilities.

Limit the use of exclamation marks to orders and urgent statements and requests. Do not use before or after a full stop.

Extra Costs is the title of a campaign by Scope. It shows that disabled households with at least 1 disabled adult or child face extra costs of £975 a month on average. Use lower case when talking about 'extra costs for disabled people'.

Use a single space after a full stop.

Not fund-raising or fund raising.

Where possible, use gender-neutral terms, rather than those ending in 'man'. For example, use 'chair' instead of 'chairman'. Examples include:

• actor, not actress
• child, not son or daughter
• partner, not wife or husband

No need for a capital letter. "Scope's helpline answered nearly 28,000 telephone and email enquiries in 2023."

Collective nouns (such as the words below) are always singular:

• Scope is... (but say 'we are' to encourage people to feel a part of what we want to achieve)
• the campaigns department is...
• the local group is...

Use upper case when referring to a specific role or named person. For example, the Retail Director, Jo Bloggs.

It's lower case if you are writing about a retail director or a marketing executive rather than the named role.

Not 121 or 1-2-1.

One word. Do not use 'on-line' or 'on line'.

Our online community (no capital letters) is a safe and welcoming space for disabled people and their families. There they can ask questions and discuss the things that matter to them.

Always with a hyphen, never 'part time'.

Write numbers with the correct spacing. For example, 020 7619 7100 and 0808 800 3333

Avoid unnecessary punctuation. For example, do not use semi-colons or commas after each item in a bulleted list. Others to avoid are:

• parentheses, also known as brackets ()
• ellipses…
• slashes /

Always use double quotation marks for direct speech.

For example: "This is direct speech."

Do you need to say what race a person is? If you do, be specific and accurate. Ask the person how they describe themselves.

Most of our colleagues prefer 'Black' or ‘Black, Asian or minority ethnic’. Please do not shorten this to 'BAME'.

But only use ‘Black, Asian and minority ethnic’ to describe a group of people, not an individual.

Capital S, but never SCOPE. In blogs and articles, it's warmer to use 'we', 'us' or 'our'.

We talk about how people are, not about 'preference'.

We say 'pronoun', not 'preferred pronoun'.

We say 'sexual orientation' or 'sexual identity', not 'sexual preference'.

We use the acronym LGBTQ+ which stands for Lesbian, Gay, Bisexual, Transgender, Queer, Questioning and other identities.

What are pronouns?

Say ‘they’ or ‘them’ rather than ‘he/she’ or ‘(s)he’.

Try to avoid the term 'user' where possible. Try 'people who use our services’ or ‘customers’ rather than ‘service users’.

Not web-site or web site.

Address your audience as you. Imagine you are having a conversation with someone. Where possible, use 'you' (the audience) and 'we' (Scope).