Accessibility guidelines

We’ve split our guidance into 5 areas:

• Content accessibility explains how to make our writing, images, videos, and formatting accessible.
• How we speak about disability covers guidance on specific conditions and impairments.
• How we write covers how we talk about our services or benefits. As well as how we use punctuation and other Scope writing style points.
• Digital accessibility explains the criteria and processes needed for our digital products.
• Physical accessibility has guidance on how to make our shops and offices accessible.