Help with benefit forms
This information applies to England and Wales.
Benefit claim forms can be complicated and confusing. Getting help to complete the forms promptly will reduce stress and may help you get your money quicker.
You can claim most benefits online but you can ask for paper copies if you need them.
Getting started
Set aside plenty of time to complete the application:
- Read through the whole application and any notes.
- Collect all the documents and information you need to complete the application.
- Complete the sections that relate to you.
- Keep a copy of your application.
- Submit your application as soon as possible.
Your local library may be able to help you print forms.
Help from your local authority
Your local authority can provide advice for Housing Benefit and Council Tax Reduction claims. Both of these benefits are means-tested (based on your income and savings).
Council Tax reduction for disabled people
If your local authority has welfare advisers, they may be able to help with claims for benefits.
If you already receive social care through your local authority, they may help with new claims.
Contacting someone specific can work better than using a generic address or phone number.
Always keep copies of any documents that you send.
Warning Check your form
If someone else completes the form for you, you must read and check the answers for accuracy.
Incorrect or untrue information could delay payment or lead to prosecution.
Warning Keep copies
Try to keep copies of evidence. You could do this by:
- taking a photo or scan on your mobile phone or tablet
- copying and pasting into a Word document
- getting a photocopy at your local library
Copies can be helpful:
- to remind you what to say
- if the form gets lost in the post
- if you have to reapply
You may not get your paperwork back.
Use a signed for service if you can. Keep a proof of posting so that you have a record of:
- when you sent your documents
- when your documents arrived
Last reviewed by Scope on: 17/01/2025
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