Do your disabled customers need support? Scope has a free service, Disability Energy Support with water advice.
This page has resources you can use to tell your customers about our support service:
We’ve also included guidance on how and where to use these resources.
If you have any questions about these resources, contact utilities@scope.org.uk.
We have created an advice booklet for you to share with your customers. The booklet provides useful information on energy and water. It also has contact information for the Disability Energy Support service to pass to your customers.
Here are some useful links about energy and water, which you may find useful to share with your customers.
This digital leaflet can be used on your website, printed and inserted into direct mail.
For a copy of this leaflet, please email utilities@scope.org.uk
You can use the approved messaging below, when communicating with your customers.
The following summary explains what Disability Energy Support service, with water advice is. This information is for use on your website, in newsletters or other communications.
Scope’s Disability Energy support is a free energy and water support service. It’s for disabled people and their families across the UK and Wales.
Our expert advisers can help with a wide range of issues. These include:
Get free and impartial advice. Visit Disability Energy Support or call 0808 801 0828.
You can use the following sentence with our logo when sharing our service on social media. You can also use it in any customer correspondence. This includes letters, bills, and statements to promote the support available.
Free and impartial energy and water advice available. Contact Scope’s Disability Energy Support. Visit scope.org.uk/disability-energy-support. Or call 0808 801 0828.
It’s important your content and communications are accessible to disabled customers. Learn more about content accessibility.
7 easy ways to make your content more accessible (Bighack.org).
You can download and use these on materials that you send to your customers.
Please read our brand guidelines on how to use our logos.
Using our Disability Energy Support and water advice logos (1.08MB PDF).
Our logos can be downloaded in 3 different formats.
Disability Energy Support and water advice logos as svg files (288KB zip folder)
Disability Energy Support and water advice large logos as png files (70KB zip folder)
Disability Energy Support is funded by the Energy Savings Trust and supported by UK Power Networks, SGN and Anglian Water.
Get in touch if you have any questions about how we can support you and your customers